SHIPPING POLICY
This Shipping Policy (hereinafter referred to as the "Policy") applies to the order delivery services of consumer electronic products (hereinafter referred to as the "Products") such as bio - based headphones, multi - functional wireless charging power banks, and safe chargers under Shenzhen Kangxin Biotechnology Co., Ltd. (hereinafter referred to as the "Company"). It covers users (hereinafter referred to as the "Users") who place orders through the Company's official website, authorized e - commerce platforms (Tmall/JD flagship stores), and offline authorized stores. For matters not stipulated in this Policy, the Company's "Terms of Service" and "Return Policy" shall be referred to.
- Delivery Scope and Channels
1.1 Domestic Delivery Scope:
• Covers the Chinese mainland, including all provincial administrative regions except remote areas.
• For remote areas, additional confirmation of logistics accessibility is required. Users can contact customer service for inquiries before placing an order. If direct delivery is not possible, it will be transferred to a cooperative logistics company (such as China Post EMS) for delivery, and the delivery time will be extended accordingly.
1.2 Overseas Delivery Scope:
• Direct cross - border delivery service is not provided. Overseas users need to place orders through the Company's authorized local distributors. The delivery is the responsibility of the distributors, and the specific scope, delivery time, and fees shall be subject to the distributors' rules.
• If domestic users need cross - border mailing, they need to contact a third - party international logistics company on their own. The Company is only responsible for delivering the products to the designated domestic consolidation warehouse and does not assume cross - border customs clearance, tariffs, or transportation risks.
1.3 Logistics Partners:
• For domestic delivery, SF Express and JD Logistics are the default partners.
• For remote areas and areas covered by the post, China Post EMS is the default partner.
• If users have specific logistics requirements (such as only accepting SF Express air freight), they need to make a note when placing an order and contact customer service for confirmation. The additional fees shall be borne by the users. - Order Processing and Delivery Time
2.1 Order Processing Cycle:
• Regular orders (non - customized, in - stock): After placing an order and completing payment, the products will be dispatched within 24 hours (on working days, excluding weekends and legal holidays).
• Customized orders (such as chargers with printed logos): A production cycle of 5 - 7 working days is required. After production is completed, the products will be dispatched within 24 hours. The specific progress can be queried through the order page.
• Holiday Adjustments: During the 3 days before and after legal holidays such as Spring Festival and National Day, the order processing cycle will be extended to 48 hours. After dispatch, the delivery time will be calculated according to the actual situation of the logistics.
2.2 Domestic Delivery Time (calculated from the date of dispatch):
| Delivery Area | Logistics Type | Estimated Time | Remarks |
|----------------|----------------|----------------|----------------------------------------|
| First - tier cities (Beijing, Shanghai, Guangzhou, Shenzhen, etc.) | SF Express/JD Next - day Delivery | 1 - 2 working days | If dispatched before 16:00 on the same day, next - day delivery can be achieved. |
| Second - tier and provincial capital cities | SF Express/JD Standard Delivery | 2 - 3 working days | Delivery to remote urban areas may be delayed by 0.5 - 1 working day. |
| Third - tier and lower - tier cities | SF Express Standard Delivery/China Post EMS | 3 - 5 working days | An additional 1 - 2 working days are required for rural areas. |
| Remote areas (Xinjiang/Tibet, etc.) | China Post EMS | 7 - 10 working days | May be further extended due to weather and traffic conditions. |
2.3 Time Explanation:
• The above - mentioned time is the "estimated delivery time", not a guaranteed time. In case of delays caused by force majeure (such as heavy rain, heavy snow, epidemic control) or logistics station overstocking, the Company will assist in tracking, but will not assume liability for compensation.
• In scenarios where the delivery address is a unit, school, etc. and requires signature, if the recipient cannot sign in time, the logistics will keep the package at the station and notify the recipient via text message. If the package is not picked up within 3 days of retention, it will be returned to the shipping warehouse, and the round - trip freight will be borne by the user. - Freight Rules
3.1 Domestic Freight Calculation Standard:
Order Amount (yuan)
Freight (yuan)
Applicable Area
Remarks
< 99
12
First - tier/Second - tier cities
An additional 8 yuan is charged for remote areas.
99 - 199
8
First - tier/Second - tier cities
An additional 5 yuan is charged for remote areas.
≥ 200
0 (Free of charge)
Nationwide (including remote areas)
The same applies to customized products and large orders (≥10 pieces).
3.2 Special Freight Explanation:
• For orders with a weight exceeding 5kg (such as enterprise bulk purchases of ≥20 products), additional freight needs to be collected according to the actual weight (charging standard: 12 yuan for the first 1kg, and 8 yuan for each additional 1kg). The customer service will inform in advance before placing the order.
• If the user modifies the delivery address (after dispatch) resulting in an increase in freight (such as changing from a second - tier city to a remote area), the user needs to make up the difference before the logistics will continue the delivery.
• For after - sales replacement orders (due to quality problems): The Company bears the cost of one free delivery, and no payment is required from the user.
3.3 Overseas Freight:
• It is independently priced by the local authorized distributors, usually included in the order amount or charged separately. Users need to confirm when placing an order, and the Company does not interfere in the calculation of overseas freight. - Packaging Standards and Inspection
4.1 Packaging Specifications:
• Basic Packaging: Each product is packaged with a customized shock - proof bag (with bubble film inside) + the original product packaging box (with cushioning foam) to ensure anti - fall and anti - pressure during transportation.
• Multiple - piece Orders: A five - layer corrugated cardboard box is used for unified packaging. Pearl cotton is used to separate different products in the box to avoid collisions.
• Special Labels: For products containing batteries such as chargers and power banks, a "Lithium - ion Battery Safe Transport" label is pasted on the outside of the package, meeting the safety standards for logistics air/land transportation. Bio - based material products (such as headphone ear cushions) are additionally covered with a dust - proof bag to avoid stains during transportation.
4.2 Inspection Requirements:
• When the user (or the consignee) signs for the package, the following items need to be checked on - site: whether the package appearance is damaged, whether the product model is consistent with the order, and whether the accessories (charging cable, warranty card, storage bag, etc.) are complete.
• If the package is found to be damaged, the product is missing, or the appearance is damaged, the user should refuse to sign immediately and take photos of the package (including the logistics waybill) and send them to the customer service. The Company will arrange for re - delivery or refund within 24 hours.
• If no objection is raised within 72 hours after signing, it is deemed that the product has been delivered intact. Any appearance damage discovered subsequently cannot hold the logistics responsible, and it needs to be judged whether it meets the after - sales conditions according to the "Return Policy". - Handling of Logistics Abnormalities
5.1 Order Delay:
• If the delivery exceeds the estimated time by 2 working days and has not been completed, the user can query the logistics progress through the "Order Center" on the official website or contact customer service.
• In case of delays caused by logistics station omissions or sorting errors, the Company will coordinate with the logistics for priority delivery and present a 10 - yuan no - threshold coupon (available for the next order).
5.2 Package Loss/Damage:
• If the logistics information shows "signed" but the user has not received the package, the Company will assist in contacting the logistics for verification. If it is confirmed that the package is lost, the Company will re - deliver the product or issue a full refund to the user within 3 working days.
• If the product cannot be used due to package damage during transportation, the user needs to provide photos of the damage (including the product, packaging, and logistics waybill). After confirmation by the Company, a free re - delivery will be arranged without the need for the user to return the damaged product.
5.3 Wrong Delivery/Missing Delivery:
• If the Company makes an error in dispatching the wrong product (such as sending a charger instead of headphones as ordered) or missing accessories due to an outbound error, the user does not need to bear any costs. The Company will re - deliver within 24 hours after confirmation and bear the freight for returning the wrongly delivered product. - Other Instructions
6.1 This Policy comes into effect on November 12, 2025. In case of conflicts with other Company policies, this Policy shall prevail.
6.2 The Company has the right to revise this Policy according to changes in logistics costs, changes in partners, etc. After revision, it will be notified through the "Policy Announcement" section on the official website, and no individual notice will be given to users.
6.3 If users have questions about the delivery service (such as modifying the address, specifying the delivery time), they need to contact customer service before the order is dispatched. After dispatch, only address modification (within the same city) is supported, and cancellation of delivery is not supported.
For inquiries about delivery details in specific regions or transportation plans for bulk orders, please call the customer service hotline.
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